Get in Touch With Us
This is the page to use if you want to reach the people who research and write the crypto casino reviews on americasnet.net. We are an independent comparison site covering Bitcoin and altcoin casinos available to US players, and reader messages — especially corrections about withdrawal times, bonus terms or state restrictions — feed directly into what we publish.
One thing to be clear about before you write: we are not a casino. We cannot open, close, verify or credit an account anywhere, we cannot see your balance, and we cannot release a pending withdrawal. For anything to do with your money at a specific site, the operator's own support team is the only route. What we can do is tell you what we have verified about that operator, point you to its stated terms, and record what you tell us.
How to Email Us
Write to the editorial desk at [email protected]. Messages are read by a person, not filtered into an auto-reply queue, and we aim to come back within two working days. Busy weeks stretch that a little.
You will get a faster and more useful answer if you include:
- The casino name as it appears on our page — BetPanda, CoinPoker Casino, Cryptorino and the rest all run different terms.
- The coin involved — BTC, ETH, LTC, USDT, USDC or DOGE. Confirmation times and network fees differ enormously between them, and half of all "slow payout" reports turn out to be chain congestion.
- The date anything happened, so we can check it against the version of the terms live at the time.
- Your state, if the question is about access. Offshore operators self-restrict different states and change those lists without notice.
Please do not send us wallet seed phrases, private keys, passwords, 2FA backup codes or account credentials. No legitimate party ever needs them, and we will delete any message containing them.
What Readers Usually Write In About
Payout speed and withdrawal problems
The most common message we get. Instant withdrawal is an advertised claim, not a tested result — we report what operators state and what the chain mechanics allow, and we have not deposited or cashed out anywhere ourselves. So if a site that markets near-instant crypto payouts held your withdrawal for review, took a manual approval step, or applied a daily or weekly cap you had not seen, that is worth telling us. Patterns across several readers are what change a review.
Bonus terms that did not match
Wagering multiples, maximum bet while a bonus is active, game weighting, expiry windows and eligible coins all move. If a headline offer on our page reads differently on the operator's own promotions page, send the discrepancy and we will check and correct it.
Verification and account limits
Sites marketed as low-KYC or no-KYC often still reserve the right to request identity documents at withdrawal, above certain thresholds, or where their compliance rules require it. That is normal and it is in their terms. We are interested in hearing when the practice differs from what a site advertises. We will not help anyone get around a verification, sanctions or geoblocking check, and we do not publish advice on doing so.
Corrections, licensing and factual disputes
Licence details matter more than almost anything else on this site. If you believe we have named the wrong jurisdiction for an operator, or a licence has changed status, tell us and cite where you saw it. Our current fact-check date is Sep 19, 2026; anything verified before then is due another look when readers flag it.
Operator and partnership enquiries
If you represent a casino, a game studio or a payments provider, introduce yourself and say plainly what you are proposing. Commercial conversations happen at a separate address from editorial scoring, and no commercial arrangement moves a position in our rankings.
Our Commercial Disclosure, in Plain Terms
Bitcoin Casinos earns commission when a reader signs up through some of the links on this site. That is how the research is funded. It does not buy a rank, a rating or a favorable sentence. Rankings come from an editorial assessment of supported coins and stablecoin options, stated withdrawal speeds and limits, bonus terms read in full including playthrough, licensing jurisdiction, game range and the quality of support and responsible gambling tools. If you think a review reads like an advert rather than an assessment, that is a legitimate complaint and we would rather hear it than not.
Which Team Handles What
| Your question | Who can actually resolve it |
|---|---|
| Pending withdrawal, locked account, missing deposit | The casino's own support — live chat is usually fastest |
| Bonus not credited, wagering balance dispute | The casino's support, then its licensing body's complaints route |
| Transaction stuck on-chain | Check the block explorer for that coin first; then the casino if it is confirmed but not credited |
| Something factually wrong in our review | Us — editorial desk |
| A site you think we should cover or drop | Us — editorial desk |
| Gambling harm or self-exclusion support | 1-800-GAMBLER, plus the operator's own limit tools |
Three Sites Readers Ask About Most
These come up repeatedly in our inbox, so here is our short read on each. Ratings below are our own editorial scores, not customer review averages.
BetPanda — 10.0
Top of our list largely because its headline proposition is ongoing rather than front-loaded: 10% weekly cashback, which suits a player who deposits regularly more than one chasing a single big match. Cashback offers are generally easier to read than multi-tier welcome packages, but "generally" is not "always" — check the qualifying loss calculation, the crediting day, any minimum cashback amount and whether the returned funds carry a playthrough requirement before you count them as cash. The limitation worth naming: a weekly cashback percentage gives a casual or occasional player very little, and cashback is a return of a portion of losses, never a profit mechanism.
CoinPoker Casino — 9.9
Readers contact us about this one mostly because of its poker heritage, which is also why it sits here — the casino runs alongside a genuine cash-game and tournament offering, which is unusual among crypto sites and matters if you want both under one balance. The advertised welcome is a 150% match up to $2,000; treat the maximum as a ceiling that requires a very large deposit, and read the wagering multiple, the expiry window, the maximum bet allowed while the bonus is active and whether poker play contributes toward clearing it. Limitation: a poker-led platform's slot and live dealer range is usually narrower than a pure casino's, and a bonus of that size takes real volume to clear.
Cryptorino — 9.9
This one draws questions because its offer is quoted in Bitcoin — a 100% match up to 1 BTC plus 10% weekly cashback — which is exactly where crypto price volatility becomes a practical issue rather than a theoretical one. A bonus cap denominated in BTC is worth whatever BTC is worth when it is calculated, and your balance moves while you play. Players who do not want that exposure should look at whether USDT or USDC deposits are accepted and whether bonuses apply to stablecoin play at all. Limitation: BTC-denominated maximums make it hard to compare against dollar-quoted offers, and the on-chain fee and confirmation time for Bitcoin are typically higher and slower than for Litecoin or a stablecoin on a cheap network.
Other operators we cover and get mail about — Punkz, Hyperlucky, Winna, Thrill, BC Game, Wild.io and Vave — run a mix of welcome packages, rakeback and cashback structures. Every figure attached to them comes with playthrough conditions, time limits and eligibility rules, and none of them should be read as money in hand. If you are comparing withdrawal restrictions across accounts, you may also find our rundown of casinos outside the GamStop scheme useful for how self-exclusion works differently offshore.
Questions About Money, Coins and Games — What We Can Answer
We do not hold funds and we process no payments, so nothing on this site costs a reader anything. At the operators we review, the mechanics are broadly consistent: you fund play by sending crypto on-chain from a self-custody wallet or an exchange account to a deposit address the casino generates, and you withdraw the same way to an address you control. You pay the network fee, not the casino — Bitcoin and Ethereum fees vary with congestion, Litecoin and Dogecoin are usually cheaper, and stablecoins cost whatever the chain you send them on charges. Confirmation counts before a deposit credits are set by each operator. Withdrawal speed depends on two separate things: the casino's internal approval step and the chain itself. Minimum and maximum withdrawal amounts, daily or monthly caps and any VIP-tier uplift are set per site and are the numbers we most often ask readers to send us screenshots of.
On the games side, the sites in our rankings typically run slots, table games including blackjack, roulette and baccarat, live dealer rooms supplied by third-party studios, and crypto originals — crash, dice, plinko and in-house variants, some of which publish provably fair seed verification. Third-party slot and live content from studios such as Pragmatic Play, Evolution and NetEnt is usually covered by RNG certification from an independent testing lab. If you want to know whether a specific category exists at a specific site, ask and we will check rather than guess. We do not publish game counts we cannot verify.
Most of these operators also run a sportsbook beside the casino, and in CoinPoker Casino's case a poker room. Those sit under the same account and wallet but under different terms: sports bonuses, free bets and rakeback are calculated separately from casino bonuses, and casino wagering rarely counts toward sports promotions or the other way round. Worth reading as two products, not one.
Legal Standing, Age and Getting Help
You must be at least 18 to use this site, and 21 where the operator or your state sets that as the minimum — check each casino's stated age rule, because they differ. We do not knowingly provide content to anyone below the applicable minimum.
The crypto casinos we review are offshore. They are licensed in jurisdictions such as Curaçao or Anjouan, not by any US regulator, and there is no federal legalization of online casino gaming in the United States. Regulated online casinos exist in a small number of states — New Jersey, Pennsylvania, Michigan, West Virginia, Connecticut, Delaware and Rhode Island among them — and those operators do not run on crypto. For most US players, offshore crypto casinos therefore sit in a legal grey area. State laws vary and some states are explicitly restrictive; operators also self-restrict different states and change those lists. Check the rules where you live. US players are technically liable for tax on gambling winnings and on crypto gains — that is general information, not advice, and a qualified tax professional is the right person to ask about your own position.
Gambling costs money and most sessions end down. Crypto adds a second risk on top: the value of your balance can fall while you are playing, independent of any result at the table. Never stake money you need for anything else, and never bet to recover a loss. If gambling is causing problems for you or someone close to you, the National Problem Gambling Helpline is free and confidential on 1-800-GAMBLER. Be aware that offshore sites may not offer the same player protections, dispute routes or self-exclusion tools that state-regulated operators are required to provide.
Before You Hit Send
A short, specific message beats a long one. Name the site, name the coin, give the date, say what you expected and what happened. If you are reporting a terms discrepancy, a link or screenshot settles it in one round instead of three. And if you just want to tell us a review missed something obvious, that is a perfectly good reason to write — several of the criteria we now score on came out of reader mail.
Edwin Norcross and the editorial team read the inbox. We will not always agree with you, but we will always tell you what we checked and what we found.